Terms of Service

These Terms of Service ('Terms', 'Agreement') constitute a legally binding agreement between Impact Media LLC, operating CollabBase ('Company', 'we', 'us', or 'our'), and the individual or entity ('Customer' or 'User') accessing or using our creator discovery, creator-account, campaign, connected-platform, and outreach tools (collectively, the 'Service'). By creating or accessing an account or workspace, purchasing a subscription, or using the Service, you agree to these Terms and the Acceptable Use Policy. Our Privacy Policy explains how we handle information. You must be authorized to administer any account or workspace you connect. Workspace members act within their assigned permissions and can access the workspace's shared records.

Acceptable Use Policy · Privacy Policy

Search execution is governed by the allowance assigned to the Customer's plan: • Free Trial Allowance: New eligible Free workspaces receive five (5) one-time trial searches at Deep depth. This allowance does not reset; cancellation or downgrade does not grant another trial. • Paid Daily Allowance: Starter, Growth, and Pro plans include five (5) searches per workspace in a rolling twenty-four (24) hour period, shared by all workspace members, at the plan's depth. The window starts with the first included search and resets after twenty-four hours. Billing and the search interface display available allowance and reset information. • Plan Limits: Saved creators, campaigns, team access, and search depth remain subject to the current plan's limits, as shown in Billing. Removing a team member ends that member's access; it does not delete shared workspace records. • Quota Monitoring and Anomaly Auditing: Usage may be reviewed for suspected abuse or attempts to bypass security and rate-limiting controls. Search results and AI assessments are recommendations, not guarantees of a creator's suitability, current information, response, reach, sales, or partnership outcome. Review important facts directly before relying on them.

Starter, Growth, and Pro subscriptions are billed in advance and renew according to the interval and price shown at checkout unless canceled before renewal. The Free tier is not a recurring paid subscription. Paid subscriptions include recurring search allowances at the selected plan's depth, increased creator limits, and applicable tier discounts. You can manage or cancel a subscription through Billing. A scheduled cancellation normally takes effect at the end of the paid period and does not automatically prorate or refund that period. Plan changes and any immediate charges are shown for review before confirmation. Customers may purchase standalone search top-up packs. Purchased top-ups form one shared workspace balance, do not expire, and are consumed after included trial or daily searches are exhausted. A top-up executes at the workspace's plan depth when that search is started, not the plan depth when the pack was purchased. Paid subscriptions may be canceled before renewal through Billing. Top-up purchases are non-refundable once allocated to an account balance, except where law requires otherwise.

Customer is the sender and controller of each partnership proposal and must provide truthful identity information, a valid postal address, and any consent or other lawful contact basis required by applicable law and the connected provider's policies. A publicly listed email address does not by itself establish recipient consent. Customer must honor creator objections, bounces, provider warnings, and the Acceptable Use Policy. Customers may not use misleading headers or subjects, remove required sender or preference text, evade pacing or account-health pauses, run unattended social sending, harass recipients, discriminate unlawfully, or resell creator data. CollabBase independently remains responsible for its product controls and creator-data catalog.

Direct email is sent from the Customer's verified Google account only after a user authorizes the message or batch. For send-only outreach, CollabBase does not read the connected Google mailbox. Where private reply tracking is enabled, messages include a private CollabBase reply address; replies sent to that address may be processed as bounded, sanitized text and made available to authorized workspace members. Otherwise replies can be recorded manually. The inbound-mail provider may temporarily process the original email, while attachments, raw HTML, unrelated mailbox threads, and general mailbox contents are not imported into the CollabBase inbox. A native CollabBase message may generate a transactional notice to the creator's account email that identifies the sending brand and links to the private inbox without copying the message text. CollabBase may pace, cancel, or pause delivery for abuse, provider enforcement, authentication problems, excessive hard bounces, complaints, confirmed opt-outs, or an unresolved possible opt-out. The optional Instagram and TikTok browser helper fills reviewed text but requires the user to press the platform's Send control. It does not silently send or bulk-click. When the user requests verification of an uncertain send, it may compare bounded visible recipient and message snippets with the reviewed message. This helps check whether the reviewed message was sent, but does not guarantee recipient delivery or reading. It does not import social replies or collect general browsing history. Official inbound reply import is available only for an eligible connected account where provider access and the feature are enabled; otherwise manual reply tracking remains available. Customer authorizes enabled reply processing to provide the shared inbox, reply workflow, suppression, and campaign-stage features. A creator's ordinary no-contact request applies to the sending business. A separate privacy-right request to CollabBase may require catalog-wide restriction or deletion. YouTube-connected features use YouTube API Services. By using those features, you agree to the YouTube Terms of Service linked below.

YouTube Terms of Service

Customer must connect only accounts it owns or is authorized to administer, request only lawful creator partnerships, and comply with each connected provider's terms, policies, rate limits, and messaging restrictions. Connection alone does not guarantee provider approval, access to every feature, or successful synchronization. CollabBase uses AI to interpret searches, assess and rank potential matches, explain results, and classify replies for workflow assistance. Available profile, content, metric, search, and bounded conversation information may be processed for the relevant feature as described in the Privacy Policy. AI assessments may be incomplete or wrong. Customer must review material decisions and remains responsible for recipient selection and final communications. A Follow-up is a second outreach attempt after no reply or a negative, non-opt-out response. Reply is a new message within an active conversation, including positive, question, negotiation, or agreement responses. CollabBase may revoke integrations or suspend use that threatens provider approval, account integrity, recipient safety, or Service security.

Company retains all right, title, and interest in and to the Service, including its software, user interface designs, trademarks, and system architecture. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for authorized workspace or creator-account purposes while your account is permitted access, whether free or paid, subject to these Terms and applicable plan limits. You retain your rights in information and content you supply and must have permission to supply it. Connected-provider and creator content remains subject to its owners' rights; access to the Service does not authorize resale or unrestricted reuse.

THE SERVICE IS PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL. COMPANY'S AGGREGATE LIABILITY ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO COMPANY IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to conflict-of-law principles. Exclusive venue lies in the state courts of Jefferson Parish, Louisiana, or, where federal jurisdiction exists, the United States District Court for the Eastern District of Louisiana, except where applicable law requires otherwise. Company reserves the right to suspend or terminate workspace access upon material breach of these Terms, non-payment, provider enforcement, or security violations.